About

About Us

We Design Organizations Where Both AI and Humans Operate at Their Highest Capability

The AI transformation creates an unprecedented opportunity: the chance to architect how cognitive work flows through your organization. Most companies deploy AI and hope for the best. A few architect the boundaries intentionally and capture asymmetric advantage.

We’ve spent years mapping the cognitive boundary between human and AI capabilities. We’ve documented 74+ interaction patterns showing what works and what fails. We’ve built a rigorous methodology grounded in cognitive science and proven across industries. And we’ve learned one critical insight: value concentrates at boundaries.

The seampoints—where AI scale meets human judgment—are where breakthrough capabilities emerge. Customer service that meets impossible volume requirements while channeling critical conversations toward real customer/brand relationships. Fraud detection that catches sophisticated schemes neither automation nor manual review could find alone and flags them for decisions backed by human accountability. Medical diagnoses that combine consistency no human can maintain with contextual integration no AI can match.

These aren’t compromises between efficiency and quality. They’re capabilities that exist only at well-architected boundaries. And they’re available to organizations willing to optimize both sides: AI systems AND human systems.

What we are best at

Our Services

Seampoint Audit

Most organizations aren’t starting from scratch—they’ve deployed AI systems that deliver mixed results. We assess existing human-AI boundaries to identify why some succeed while others fail, where integration leverage is being left on the table, and which re-architecture opportunities would yield highest return.

Seampoint Discovery

A 6- to 8-week diagnostic engagement that identifies where integration value concentrates in your operations. We map the cognitive boundaries, analyze capability thresholds, and deliver a prioritized list of the 5–10 highest-value seampoints in your organization—showing exactly where architectural attention will yield asymmetric competitive advantage.

Seampoint Solution Design

Complete architectural specifications for high-value boundaries. We design both tracks simultaneously: technical architecture for AI system robustness AND organizational architecture for human excellence. The result: implementation-ready specifications that enable breakthrough performance at critical seampoints.

Strategic Advisory Retainer

Continuous access to seampoint thinking for organizations with complex, sustained AI transformation programs. Monthly or quarterly sessions providing strategic counsel, architecture review for new initiatives, executive education, and priority support for time-sensitive decisions.

Seampoint Training

Principle-based training that teaches knowledge workers to recognize seampoints in their own work, understand capability thresholds, and execute their role in human-AI systems with precision. Establishes an organizational foundation for productive collaboration before scaling to strategic seampoint work.

Implementation Oversight

Strategic oversight throughout implementation to ensure seampoint design principles survive the complexity of real-world execution. We have escalation authority to protect integration value when implementation decisions would compromise boundary architecture.